Professional Training
4.7 (7 Reviews)

Enhancing the Visitors Experience

PTP Training & Marketing Ltd, In London (+7 locations)
Length
1 day
Length
1 day
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Course description

Enhancing the Visitors Experience

All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.& This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions.

The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.

The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way.

During the day you will enhance your understanding of the needs of visitors to the organisation and how to approach them empathically. The programme enables you to gain confidence in dealing with diverse individuals and build on good practices.& Furthering your communication skills and developing positive attitudes are main features of the day.

This Enhancing the Visitor Experience course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • The ability to develop a greater awareness of the visitors perspective and needs
  • An improved understanding of your own strengths and improvement areas
  • An increase in the opportunity to gain more advanced Customer Care

Training Course Content

  • 09:30 - 10:00 Coffee & Course Objectives
  • 10:00 - 10:30 A Fresh Look at Your Job Roles
  • 10:30 - 11:15 Getting it Right - Building on your Good Practices
  • 11:15 - 12:45 Developing your Customer Care Skills
  • 12:45 - 13:00 Discussion and Action Points from the morning
  • 13:00 -14:00 Lunch
  • 14:00 - 15:30 Handling Difficult Situations
  • 15:30 - 16:30 Measuring Visitor Satisfaction
  • 16:30 Summary and Action Planning

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Reviews

Average rating 4.7

Based on 7 reviews.
Reviews are published according to our review policy.
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4/5
Diana Curtis, American Intercontinental University
07 Jun 2015

I really enjoyed today which gave me plenty of food for thought.

5/5
Billie Fritsche, American Intercontinental University
02 Jun 2015

Excellent. Very useful information. Helpful in self-evaluation

5/5
Jhon Valenciq, American Intercontinental University
28 May 2015

Very useful and enjoyable training.

Expenses

Fee includes all course materials, Participant packs, certification and lunch

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PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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