Influence and Persuasion Skills
- By the end of the course you will be able to:
- Understand the difference between influence, persuasion and manipulation
- Understand the different behavioural styles of people and the importance of who you are dealing with when it comes to influencing them
- Apply different influencing styles and tactics to your own personal influencing challenges
- Recognise the influencing strengths and powers you have at your fingertips
- Understand the interpersonal and communication skills needed to get other people to agree to give you their support, or comply with your way of working towards the end goal.
- Understand the difference between influence, persuasion and manipulation
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,432 people .
- Over 14,060 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This course is designed for people who are involved in creating, managing and developing relationships with all stakeholders. Those looking to fully understand Customer’s requirements and wanting to build, manage and optimise Key Account relationships for commercial success.
You may also wish to consider our change management training course London.
Training Course Content
Understand the difference between Influence, Persuasion (and manipulation)
Benefits to you and/or the organisationActivity to recognise the differentiators
Understand the Circle of Influence and to re-direct our energies
Looking at opportunities from a different perspective
Setting strategic business objectives
Prioritising Key Accounts and planning for future relationship growthUnderstand customer's ROI (return on investment) expectations
Appreciate the importance of setting personal and business objectives
Behavioural Styles
Behavioural style analysis of self and others (questionnaire)Understand who you are dealing with when it comes to influencing
Building relationships through effective (same style) communication techniques and building rapport with different people
Influencing Styles and Powers
Understanding the pros and cons of each style and when best to use them:Charisma
Coercion
Emotional Appeal
Reason
Compromise
Participative
Influencing Tactics
Robert Cialdini and the different types of tactics we can use in InfluencingPersonal outlook, mindset and behaviour
Trust and Agreement with the Stakeholder
Personal Action Plans
What will you be taking away from today?Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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Reviews by course attendees
STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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Most useful topic: Diff types of influence