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Customer Care (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Dealing with Difficult People
4.8
(17)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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Virtual Classroom, In Company
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
City Ambassador Programme Southampton
Kiwi Education LTD
The City Ambassador Programme is about delivering customer service the Southampton way. The City Ambassador Programme is built around a...
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Apprenticeships
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12 months
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Multiple (2)
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In Company, Virtual Classroom
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Beginner level
Know Your Customer (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Call Centre Communication Skills
DKB Training Associates Ltd
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
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Professional Training
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Nationwide
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In Company
Maximising Incoming Business Skills - CPD Certified (In-House)
Maguire Training
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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This course results in CPD hours
Complaints Management
LCT International
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Professional Training
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5 days
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From 4,250 GBP
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Multiple (3)
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Virtual Classroom, Classroom
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Contact Center Training
Lion Heart Consulting
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
How to Answer the Telephone Professionally
Live and Learn Consultancy
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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Virtual Classroom, In Company
Professional Receptionist Training Course
STL
Confidence and Professionalism: Develop self-awareness and confidence, projecting a professional image that leaves a lasting impression. Efficient Telephone Handling: Learn...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Call Centre Management Training Course - Tailored Course
Rcademy
Call centres are traditionally busy environments that require sound knowledge and leadership skills to navigate successfully. Call centre management deals...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Professional Receptionist Training Course
STL
Confidence and Professionalism: Develop self-awareness and confidence, projecting a professional image that leaves a lasting impression. Efficient Telephone Handling: Learn...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Leisure Team Member Apprenticeship
Learning Curve Group
Tailored for professionals in the sports and fitness sector, this training programme focuses on individuals responsible for supporting, enhancing, and...
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Apprenticeship training for companies
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18 months
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From 5,000 GBP
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Nationwide
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Classroom
Price increases (In-House)
The In-House Training Company
It’s a fact of life that costs generally increase and as a result prices must go up too. Implementing an...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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