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Frequently asked questions

  • Learning and development in HR involves helping employees learn new skills, knowledge, and behaviours through training, coaching, and professional development programmes. The goal is to improve employee performance and productivity, while supporting organisational objectives.

  • Learning and development benefits organisations by improving employee performance, increasing job satisfaction and engagement, enhancing agility and innovation, reducing turnover and absenteeism, improving talent retention, and enhancing compliance and profitability.

  • To enter learning and development, you can pursue education or certification, gain experience in HR or related fields, develop relevant skills, build a professional network, and apply for learning and development roles within organisations or work as a consultant or freelancer.

  • Learning and development is important for employees as it enhances job performance, supports career growth, increases job satisfaction, fosters a culture of continuous learning, helps adapt to change, provides opportunities for growth, and increases earning potential.

  • A Learning and Development Manager designs, delivers, and manages training programmes, assesses skill gaps, evaluates programme effectiveness, manages the L&D budget and resources, develops policies, and collaborates with HR professionals and business leaders to align L&D strategies with organisational goals.

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Case Study
Salisbury Group boosts service e...

Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.

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Kickstart Scheme
The Education and Skills Partnership Ltd
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