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Developing Self Esteem, Assertiveness and Personal Effectiveness

Courtney Associates (Global)
Course summary
1 day
295 GBP excl. VAT
Open / Scheduled
Next available date: 31/10/2019 09:30 - London
Course Dates
31/10/2019 09:30 
295 GBP
11/12/2019 09:00 
295 GBP
04/11/2019 09:30 
295 GBP
13/11/2019 09:00 
295 GBP

Developing Self Esteem, Assertiveness and Personal Effectiveness

Developing Self Esteem, Assertiveness, and Personal Effectiveness - 1-day Public Course

This Developing Self Esteem, Assertiveness and Personal Effectiveness course is designed to unlock delegates' potential on both a personal and a professional level.

This comprehensive programme allows delegates to develop strategies for "being all they can be", both inside and outside the working environment.  Delegates will learn about "behaviours" and develop techniques to help them Communicate more assertively, appear more confident, make positive first impressions and have the ability to Influence others and also understand the tactics involved with Negotiation.

The course is highly participatory and ultimately aims to help participants learn more about themselves and others, with a view to developing effective skills & knowledge that will help them manage their performance.

Suitability - Who should attend?

This Developing Self Esteem, Assertiveness and Personal Effectiveness course is suitable for any member of staff wishing to develop the skills and confidence to develop, control and manage themselves more effectively at work, at home and in other life situations.

Outcome / Qualification etc.

On successful completion of the course, delegates will receive a Certificate of Achievement.

Training Course Content

This course covers the following topics:

Understanding Yourself and Others

Understanding Why We Behave in Particular Ways

  • How our “self talk” creates our self image and influences our behaviour
  • How our habits and attitudes influence our behaviour

Communicating Assertively

  • What Assertive Communication is and is not
  • How we should plan, structure and conduct Assertive Communication
  • Using Assertive Communication in a variety of situations

Projecting a Professional Image

  • Maximising our personal impact
  • Connecting with people and building rapport
  • Establishing our credibility in the eyes of others
  • Promoting and presenting ourselves effectively
  • Influencing other people’s perception of us
  • Maximising our personal power and influence
  • Making positive first impressions
  • Looking and sounding confident
  • Creating a sincere self belief
  • Understanding the power of feedback
  • Understanding the power of our appearance

Influencing and Negotiating

  • Learning how to influence others
  • Understanding Influencing styles
  • Understanding the strategies and tactics of Negotiation
  • Planning and conducting Negotiations
  • Securing a Win/Win outcome

Managing Your Stress

  • The causes and symptoms of stress
  • Approaches to managing our stressors


The cost of this course is £295.00 + VAT per delegate.

This sum includes:

  • lunch and refreshments throughout the day
  • delegate pack containing workbooks, copies of course slides & contact details for post-course tutor support
  • Certificate of Achievement

In-house training

This course can also be delivered as an in-house programme, which can save your company both time and money.
It can be delivered exactly as shown in the course outline, or customised to include company- or industry-specific case studies and terminology. Alternatively, Courtney Associates can develop an entirely bespoke programme to meet your organisational needs, delivered anywhere in the UK at no additional cost.

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Course Trainer

Tom Courtney is a highly skilled and experienced Training & Development Specialist who has operated across all Industry Sectors over the last 27 years, delivering a comprehensive range of Training & Development interventions to a whole variety of clients throughout the UK and internationally. He has trained in excess of 30,000 professional people throughout his career and has inspired them to maximise their potential in their particular field. He has extensive skills, knowledge and experience related to improving individual, team and organisational performance and takes pride in establishing and sustaining enduring client relationships. 

Tom has owned his own Consultancy Business for the last 9 years and has held Directorships and Non Executive Roles in a range of private and public sector organisations over the years. A trained Behavioural Analyst, his career has taken him throughout Europe, Asia, the USA, the Middle and Far East and he has appeared a number of times on TV as a guest presenter on Training and Development matters.

Developing Self Esteem, Assertiveness and Personal Effectiveness

"The following statements outline some of the concerns delegates have expressed on my Personal Effectiveness courses over the years:

  • "I wish I could stop saying yes to people when I really mean no."
  • "Everyone else always seems more confident and in control than me."
  • "I wish I could get more out of my life, personally and professionally."

I thrive on the opportunity of working with my delegates to help them overcome their Personal Effectiveness concerns and anxieties.  Drawing on 25+ years of personal and professional global experience of working with a range of audiences, I help delegates to practically unlock the potential within them in order to influence other people, to manage personal and professional relationships more productively and to generally become more effective in many areas of their life." - Tom Courtney

Provider: Courtney Associates (Global)

Courtney Associates - Management and Training Consultancy, Public and Bespoke Training

Courtney Associates (Global)

Courtney Associates is a leading Management Development & Training Consultancy that has specialised in providing training solutions to both businesses and individual learners for the past 30 years. We offer a full range of Public Courses that are delivered in...

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Contact information for Courtney Associates (Global)

Courtney Associates (Global)

Station House
WA2 7TT Warrington

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Reviews by course attendees

Jack Popplewell
"Thanks for a really useful day, all my isues and concerns were answered. Excellent course and would recommend to others."
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