The ITIL Service Offerings and Agreements (SOA) course is one of the four modules that make up the ITIL Intermediate "capability stream".
Successful completion of the course and exam provides delegates with a Certificate in its own right and 4 ITIL credits towards the ITIL Expert qualification.
The SOA certificate is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
The ITIL Service Offerings and Agreements course course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:
- Business relationship management
- Service portfolio management
- Financial management for IT services
- Demand management
- Service catalogue management
- Service level management
- Supplier management
The main focus of the course is covered by the Service Strategy and Service Design volumes of the IT Infrastructure Library.
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
The program is targeted at IT Professionals, Business Managers and Business Process Owners.
It is particularly suited to operational staff involved in Demand Management, Service Level Management, Supplier Management, and Financial Management who wish to enhance their role-based capabilities.
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