The course was really informative and useful. I found the material was delivered in a relaxed style which I appreciate. Simon was a brilliant trainer.

Really informative and educational - gained some life skills that will be applicable in work and personal situations. The trainer was really engaging and encouraged everyone to ...

Training was very useful, I've noticed a lot of things I write normally that I've since changed to be less negative. I also know to be less apologetic when saying no.

Lisa was a great trainer and her coaching of customer service skills was excellent. I have already been able to employ the behavior learnt, with results almost immediately. Her ...

Jon delivered a great training session and was extremely helpful with mine and my colleagues questions. He explained great ideas and supported formative discussions between the ...

Interactive and immersive. Effort was made to relate the principals to our business and our customers which made it easier to relate to.

I enjoyed the first part of the course which was establishing what level of service we should be aiming for. It's not necessarily all new material to me, however it is good to r...

Lisa's delivery style was energetic. She was very good at including all the team and engaging us all for the duration of the course. The length of the session and content was ju...

I found the course content very good, easy to understand and very engaging.

Really interesting and interactive - enjoyed the group work.

I enjoyed the sensory items provided to help stimulate the brain whilst learning. The course was very engaging, and it was very easy to involve the whole group.

Good content, and very well presented that brought the group together to start to think about our service in a different way.

I found the course extremely interesting, with some good suggestions that I hadn't heard before. The trainer, Claire, was great in her approach and she was warm and friendly and...

I think the content of the course is really useful. It provides an excellent foundation and basic knowledge on being a professional and efficient front of house staff. I would h...

Delivery very good and engaging, have completed similar content in previous jobs however Simon delivers the course in a much more relatable way.

The way the course is designed around our business, and tailored to our experiences dealing with customers was brilliant. The framework was easy to understand and the course was...

Gemma excelled, I’m not one who enjoys going on training courses.

The trainer was well equipped to deliver the course, she was informative and easy to speak to. She gave great demonstrations and overall was perfect for the delivery.

The course was very informative and from a customer service perspective, it developed on knowledge that people in this field already have but expanded ideas and methods to bring...

Thank you for your time, training course was enjoyable.

Although this was great course which taught me and the team new skills and developed our etiquette at reception, it was a excellent team building session as the team was communi...

Great course thank you.

It was well structured and presented well by Claire. I have picked up certain tips that i will likely implement.

I thought the trainer was very interactive and delivered the course content in a way that made it very engaging.

Great course, Claire was excellent.