I really enjoyed this course. The instructor was very knowledgeable and engaging, and he did a great job of explaining the material in a clear and concise way.

Anne Marie is always excellent and friendly!

Found the trainer very engaging. Very informative.

Very informative and useful.

Found this course very interesting and useful.

The session was very useful and Jon was so friendly and delivered the course well. Jon made the session a good laugh and therefore it was easy to open deeper discussions.

Trainer was really engaging and knowledgeable. The course was interesting, relevant and did not over load with information.

Enjoyed it. Great trainer.

The course was structured very well, the workbook was super useful - it allowed us to focus on the learnings and start putting them into perspective. It was also a good environm...

The training was easy to follow and interactive, Jon was clear with the with everything and made it fun.

The time management, the way how this training is delivered is amazing.

Really excellent course covering all important aspects to be aware when being assertive and acknowledging our rights.

The content is rich of information and the tutor's passion, interaction and knowledge encouraged us to be engaged and remain active. Sharing thoughts and experiences with collea...

The statement you cannot control what happens to you but you can control what it means to you is something I will take on moving forward. Also finding out that lazy and acting d...

Great training Really enjoyed!

The trainer was amazing. The way she handled the subject was fabulous.

Its good to have a framework to deal with issues/complaints, I will definitely be putting L.E.A.D. & O.P.R. methods in to practice.

Another brilliant training course. I have always dreaded dealing with complaints so knowing I can now use a method when going back to a customer with the apology, practical acti...

The methodologies used in this training made understanding how to handle complaints effectively easy to follow. The way in which the training was delivered made employees openly...

Really useful course, picked up some great tips. Course presented really well by Claire.

This session was really helpful with identifying how to understand customers feelings and how to empathise with their situation. SIFT if a great tool and know that this will be ...

This is very useful and awesome sesson. 👍

Very useful for our way of work. It will help me in many ways.

The trainer keeps the day live till to end of the session. He is talkative and demonstrate best examples of all points that interacted today. The training was well organised and...

Mike is very good at his job. He keeps everyone engaged during presentation. Content is also very good and helpful for improving communication.