Course description
Closing Incoming Calls Effectively
This course concentrates on incoming calls which potentially could lead to new business. Participants attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home.
This Closing Incoming Calls Effectively course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- 20+ types of closing strategies
- Greater confidence in handling objections positively
- Understanding the customer's motivation
- Overcoming customers' objections to the price
Training Course Content
- 09:30 - 10:00 Coffee & Course Objectives
- 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies?
- 10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)
- 11:15 - 11:30 Coffee Break
- 11:30 - 13:00 Closing The Sale (Test Close Questions, Over 20 Types of Closes)
- 13:00 - 14:00 Lunch Break.
- 14:00 - 15:00 Task 2: What Type of Closer Are You? (Personal Test)
- 15:00 - 16:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)
- 16:30 - 16:45 Summary & Action Plans Agreed
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Reviews
Average rating 5
Excellent course, very well delivered and came away feeling confident with the different closing options.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
I found the course really beneficial and fun. I feel I now have confidence to try different ways to close business on calls.