Course description
Maximising Appointments on the Telephone
This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates.
This Maximising Appointments on the Telephone course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- To improve calling techniques
- To enhance negotiating skills on the telephone
- To overcome personal obstacles to closing
- Improve their qualification techniques
Training Course Content
- 09:30 - 09:45 Coffee & Course Objectives
- 09:45 - 10:15 Setting out our Objectives
- 10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)
- 11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)
- 11:30 - 11:45 Coffee Break
- 11:45 - 12:30 Participants to Make Outgoing Calls (One to one supervision and advice)
- 12:30 - 13:30 Lunch Break
- 13:30 - 14:00 Discussion on 1st Session of Calls
- 14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)
- 14:30 - 15:00 Role Plays (Here participants practise closing early & often so that it becomes second nature)
- 15:00 - 15:15 Coffee Break
- 15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
- 16:00 - 16:30 Problems and Solutions
- 16:30 - 16:45 Summary & Action Plans Agreed
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Reviews
Average rating 4.6
I am going away inspired to make changes to generate business for Brett. Fantastic training.
Fantastic! Presenter really listened to my needs offered practical solutions. Left the course feeling really inspired and confident. I can put into practice newly acquired skill...
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Very good.