Professional Training
4.6 (5 Reviews)

Maximising Appointments on the Telephone

PTP Training & Marketing Ltd, Online (+7 locations)
1 day
1 day
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Course description

Maximising Appointments on the Telephone

This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates.

This Maximising Appointments on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • To improve calling techniques
  • To enhance negotiating skills on the telephone
  • To overcome personal obstacles to closing
  • Improve their qualification techniques

Training Course Content

  • 09:30 - 09:45 Coffee & Course Objectives
  • 09:45 - 10:15 Setting out our Objectives
  • 10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)
  • 11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)
  • 11:30 - 11:45 Coffee Break
  • 11:45 - 12:30 Participants to Make Outgoing Calls (One to one supervision and advice)
  • 12:30 - 13:30 Lunch Break
  • 13:30 - 14:00 Discussion on 1st Session of Calls
  • 14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)
  • 14:30 - 15:00 Role Plays (Here participants practise closing early & often so that it becomes second nature)
  • 15:00 - 15:15 Coffee Break
  • 15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
  • 16:00 - 16:30 Problems and Solutions
  • 16:30 - 16:45 Summary & Action Plans Agreed

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Average rating 4.6

Based on 5 reviews.
Reviews are published according to our review policy.
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Mark Williams, The Complete Communication Company
22 Dec 2015

Very good.

Angela Bullen, Brett Technologies
21 Nov 2015

I am going away inspired to make changes to generate business for Brett. Fantastic training.

Michelle Thomas, Brett Technologies Ltd
21 Oct 2015

Fantastic! Presenter really listened to my needs offered practical solutions. Left the course feeling really inspired and confident. I can put into practice newly acquired skill...

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Fee includes all course materials, Participant packs, certification and lunch

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PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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