Course description
Gaining Commitment on the Telephone
This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.
This Gaining Commitment on the Telephone course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- To improve calling techniques
- To enhance negotiating skills on the telephone
- To overcome personal obstacles to closing
- To discuss and resolve any problems
Training Course Content
- 09:30 - 10:00 Coffee & Course Objectives
- 09:45 - 10:15 Setting out our Objectives
- 10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)
- 11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)
- 11:30 - 11:45 Coffee Break
- 11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)
- 12:30 - 13:30 Lunch Break
- 13:30 - 14:00 Discussion on 1st Session of Calls
- 14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)
- 14:30 - 15:00 Role Plays (Here Participants practise closing early & often so that it becomes second nature)
- 15:00 - 15:15 Coffee Break
- 15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
- 16:00 - 16:30 Problems and Solutions
- 16:30 - 16:45 Summary & Action Plans Agreed
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Reviews
Average rating 5
Excellent delivery, nice informal style, got the message across.
Impressed and pleasantly surprised.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Couse well-structured and informative but also fun.