Objection Handling Skills - PTP Training & Marketing - In-house Training
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: "I think its too expensive", they will lose the sale so quickly, that they might as well have answered, "I could not agree with you more!" Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.
This Objection Handling Skills course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- To handle and overcome objections at all levels
- How to maximise profit through negotiation
- How to apply a 'close to a negotiating' situation
- Understand the importance of customer care in a sales environment
PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
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