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Appointment Making

Course summary
1 day
Online courses
Professional Training

Course description

Appointment Making - 1-day Training Course

Increase the number of new business appointments you make

As important as it is to keep existing customers, to ensure future success companies must continue to generate new business. Finding new high quality contacts who will become long term loyal buyers of your products and services is the objective of virtually every business. Yet it can feel impossible with increased competition on price or product/service range, poor sales technique and greater resistance to sales calls being just some of the perceived barriers.

Generating new business, however is a skill that can be learned. This all begins with establishing contact with the right person and then gaining that all important appointment at a specified date and time. Once learned, these skills can consistently open doors, ensuring appointment targets are met and new sales are generated.

Key outcomes:

  • Increase conversion rates and generate more qualified appointments
  • Learn how to structure calls effectively through TACK’s phone lab – a unique, practical environment enabling you to practice, listen and receive feedback on your calls
  • Increase confidence to overcome objections

Suitability - Who should attend?

This course is suitable for anyone who uses the phone to find new customers and are responsible for generating new business for themselves, their colleagues or their company.

Training Course Content

You will leave the course able to:

  • Generate more qualified appointments
  • Get through to the decision maker
  • Open the call and gain the contact’s attention
  • Establish rapport
  • Create and establish the need for an appointment
  • Respond to objections with confidence
  • Close on the appointment


The cost of this course is £599 + VAT per participant.

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About provider

TACK International

Tack TMI UK: Sales Excellence, Customer Experience, Leadership and Management Development, Personal Development, Change and Innovation and Safety Culture - delivered in-person, virtually and digitally.  With over 110 years combined experience and expertise, Tack TMI are the global learning and...

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Contact info


Batchworth Island, Church Street, Rickmansworth
WD3 1RT Hertfordshire

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Average rating 4.7

Based on 7 reviews

I thought the course was extremely informative. Simon was very knowledgeable and it was great to get some ideas on how to overcome objections. tools to use to try to find the right contacts.
Simon was great. Breaking down all the points of sales very clearly and giving examples has increased my performance substantially. I will be using these new methods to approach customers. Not only will it be of more benefit for the customer, but also me.
A really well planned day with great uptake from the team. Lots of points we can definitely take on and it addressed the exact thing I wanted it to - getting more confident and well-rounded on the phone.
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Course rating
Based on 7 reviews
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