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Customer Service Skills
Cosensa Learning and Development
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Professional Training
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1 day
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From 295 GBP
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Multiple (16)
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Classroom, Virtual Classroom
Excellent Account Management
4.8
(25)
STL
By the end of the course you will be able to: Identify top accounts Use a proven account planning process...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Contact Center Training
Lion Heart Consulting
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Customer Relationship Management
STL
Develop your performance and skills as an effective Customer Relationship Manager; understand the benefits of high level CRM and the...
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Professional Training
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1 day
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From 421 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Advanced Successful Selling
STL
Courses never cancelled . Restaurant lunch . Last minute rescheduling . 24 month delegate support forum . And more... ....
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Service Excellence
4.9
(188)
STL
By the end of this course you will be able to: Appreciate your interactions at a customer and organisational level...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
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Top 10 Course
Dealing with Complaints and Aggression
STL
How to handle and resolve Complaints How to diffuse aggressive situations To examine the Philosophy of Communication Courses never cancelled...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Care
STL
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
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Professional Training
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2 days
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From 760 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Complaint Handling
STL
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Communication Skills for High Pressure Teams
STL
This workshop combines fundamentals of emotional intelligence and behavioural styles analysis with practical communication strategies to equip teams with the...
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Professional Training
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2 days
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From 760 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Key Account Management: Prioritise and Create a Profitable Environment
5.0
(5)
Diomas Learning Solutions
Create and maintain quality key account strategies, which will bring success and profitable marketing. It's crucially important to choose the...
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Professional Training
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3 days
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Multiple (11)
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Classroom, Virtual Classroom
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Intermediate level
Influence and Persuasion Skills
STL
By the end of the course you will be able to: Understand the difference between influence, persuasion and manipulation Understand...
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Professional Training
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1 day
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From 421 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Prospecting and Lead Generation
Lion Heart Consulting
The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Level 2 – Customer Service
Step Into Learning
Customer service plays an important role in attracting and retaining customers. Businesses can use good customer service to boost sales...
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Professional Training
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From 850 GBP
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Multiple (2)
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Classroom, Self-Paced Online, In Company
Telephone Etiquette
Lion Heart Consulting
This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Coaching Salespeople
Lion Heart Consulting
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction....
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Customer Focused Management
Diomas Learning Solutions
Discover and experience this fantastic fast-moving opportunity for you to experience the benefits of creating successful and long-lasting customer relationships...
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Professional Training
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2 days
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Multiple (10)
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Classroom
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Intermediate level
Customer Care: Be Part of Your Customer’s Story
5.0
(4)
Diomas Learning Solutions
Discover and experience this fantastic fast-moving opportunity for you to experience your customers’ story – what it’s like to be...
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Professional Training
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2 days
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Multiple (10)
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Classroom
Customer Relationships
5.0
(3)
Diomas Learning Solutions
Discover and experience this fantastic fast-moving opportunity for you to experience the benefits of creating successful and long-lasting customer relationships...
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Professional Training
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2 days
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Multiple (11)
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Classroom, Virtual Classroom
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Intermediate level
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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