One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.
Read moreLeading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.
Read moreInspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.
Read moreRead about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.
Read moreSome people say that in the era of consultative-partner selling, closing is no longer necessary. This is just not the case.
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