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How to Answer the Telephone Professionally
Live and Learn Consultancy
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
Sales Executive Level 4
Mercuri International Ltd
Mercuri’s SALES+ Level 4 Sales Executive Apprenticeship programme has been created by sales experts to ensure sales professionals have the...
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Apprenticeships
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18 months
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Nationwide
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Classroom
Customer Care Mastery: Navigating Service Excellence
Churchill Square Training & Development
In today's business landscape, the ability to lead, exemplify, and champion organizational values within a customer service framework is indispensable...
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Professional Training
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8 hours
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Nationwide
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In Company
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Excellent Customer Care - Incoming Calls (In-House)
PTP Training & Marketing Ltd
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Sales Management
Infero Training Ltd
On this course you'll learn to create an effective sales team; promote effective sales performance through training, evaluations, and sales...
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Corporate Training for Teams
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1 day
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From 248 GBP
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Nationwide
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In Company
Telephone Training - Professional Customer Care
4.9
(66)
Live and Learn Consultancy
In today's business environment, successful client interaction is crucial for improving your companies brand reputation. Furthermore, using the latest professional...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
Sales Skills Training
Making Business Matter
Selling to supply chain teams, buyers and NPD teams is tough. This CPD accredited course teaches learners to sell more...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
Level 4 Sales Executive Apprenticeship
BMS Performance
Following the introduction of the apprenticeship levy in 2017, the Level 4 Sales Executive Standard was approved for delivery in...
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Corporate Training for Teams
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14 months
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Nationwide
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In Company
Level 4 Sales Executive Standard Apprenticeship
BMS Performance
In a major boost for the sales profession, the government has approved a new apprenticeship programme for sales executives which...
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Apprenticeship training for companies
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14 months
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Nationwide
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In Company
Asset Management - In Company
Global Business Advisors
Asset Management is a system designed to enable organizations to oversee their assets, facilitating streamlined processes. This oversight ensures the...
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Corporate Training for Teams
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5 days
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Nationwide
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In Company
Mastering Exceptional Customer Service Delivery
Churchill Square Training & Development
In today's competitive business landscape, providing an exceptional customer experience is crucial for retaining customers and outperforming competitors. This comprehensive...
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Corporate Training for Teams
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8 hours
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Nationwide
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In Company
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Top 10 Course
Mastering Customer Experience Excellence: A Comprehensive Training Programme
Churchill Square Training & Development
In our Customer Service Excellence Training Course, you'll delve into the pivotal role of a customer service representative, mastering the...
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Corporate Training for Teams
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8 hours
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Nationwide
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In Company
Call Centre Management Training Course - Tailored Course
Rcademy
Call centres are traditionally busy environments that require sound knowledge and leadership skills to navigate successfully. Call centre management deals...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Financial Services Customer Advisor Level 2 - Apprenticeship
CQM Training and Consultancy Ltd
Helping customers in banks and building societies or the broader financial services sector. This programme is ideal for those in...
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Apprenticeship training for companies
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Nationwide
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In Company
Strategic Planning and Goal Achievement - In Company
Global Business Advisors
"Strategic Planning and Goal Achievement" is a comprehensive course designed to provide individuals and organizations with the knowledge, skills, and...
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Corporate Training for Teams
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5 days
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Nationwide
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In Company
ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training
IIL Europe
The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need...
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Corporate Training for Teams
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From 2,295 USD
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Nationwide
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In Company
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Case Study
Mercuri International Ltd
Read some testimonials from some of Mercuri's previous training.
Read moreCompany Profile
Making Business Matter
“I have been working with MBM for over a decade. During that time they have worked together with me and my Sales and Marketing team on both category projects and people development.
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