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Resolving Differences (In-House)
ASK Europe Ltd
Recognise approaching conflict before it reaches crisis, and develop the tools and confidence to approach it the right way. Empathy,...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Difficult Conversations
St Andrews Management Centre Ltd
Difficult conversations are an integral part of effective management and can be critical to managing performance, promoting attendance, and improving...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
MANAGING IMPOSSIBLE PERSONALITIES™ • Difficult People Management for Managers • ILM Recognised • In-house
4.8
(44)
Hill Training Ltd
Managing Impossible Personalities™ is one of two difficult people management skills courses for managers designed and delivered by Hill Training...
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Corporate Training for Teams
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1 day
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Multiple (3)
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Virtual Classroom, In Company
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This course results in CPD hours
Dealing with Difficult People Training - In House
5.0
(20)
Live and Learn Consultancy
Successfully Handle Difficult People Our Dealing with Difficult People Training Course provides delegates highly effective communication skills for handling challenging...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
Complaints Management
LCT International
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Professional Training
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5 days
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From 4,250 GBP
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Multiple (3)
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Virtual Classroom, Classroom
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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Virtual Classroom, In Company
Change Management In-House Training
5.0
(1)
Impact Factory
Our change management course offers practical tools to make potentially difficult situations more manageable. We explore the things that happen...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Customer Complaints Training - Professionally Handle Complaints
4.9
(48)
Live and Learn Consultancy
75% of customers are willing to spend more and buy from companies that give them a professional service. Managing complaints...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
Managing Difficult and Critical Conversations Skills Training for Managers - Tailored Course
Rcademy
Having the skills and confidence to handle uncomfortable talks with personnel is vital to being a good manager. Every day...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Discipline & Grievance Training - HR for Managers
4.6
(10)
Live and Learn Consultancy
Our highly effective Disciplinary and Grievance Training Course is designed to help managers, leaders and employers ensure they have a...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
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Top 10 Course
Managing Discipline & Grievance - CPD Certified (In-House)
Maguire Training
participants will learn the essentials of managing the discipline and grievance procedure. This course is designed to help managers to...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
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This course results in CPD hours
HR for Non HR Managers (In-House)
BOC - Global Events & Training Group
HR for Non HR Managers one-week training course deals with the HR issues that many managers and supervisors are expected...
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Corporate Training for Teams
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1 week
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From 3,290 GBP
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Multiple (2)
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In Company
Managing Conversations to Achieve Positive Outcomes
Maguire Training
Defining expectations of performance, behaviour and attendance The value of a consistent approach A balance between developmental and positive feedback...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Respect in the Workplace
Lion Heart Consulting
A respectful work environment is essential to the overall success of your team, as well as a contribution to a...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Managing Challenging Conversations - CPD Certified (In-house)
Maguire Training
Many line managers go into difficult conversations with very good intentions but often make the mistake of prolonging or intensifying...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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This course results in CPD hours
Office Politics For Managers
Lion Heart Consulting
It is an inevitable fact that when people are working together personalities can and will clash. No one is an...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Managing Conversations to Achieve Compassionate Outcomes
Maguire Training
The content of the session will include: Defining mental health Know your facts about the menopause, don’t make assumptions Perceptions...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Disciplinary Procedures Training Course (On-site)
Keys Training
This Disciplinary & Grievance Procedures Training Course is designed to help managers and employers ensure that they have a fair...
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Corporate Training for Teams
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1 day
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From 745 GBP
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Nationwide
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In Company
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
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