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Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Customer Service Excellence - CPD Certified (In-House)
Maguire Training
participants will learn how to provide outstanding customer service. Whether you are in a dedicated sales role or a customer...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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This course results in CPD hours
Customer Care Skills Training Course - Tailored Course
Rcademy
Customers are the soul of a business; most organizations are built with a customer-centric model. They are regarded as an...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Telephone Training - Professional Customer Care
4.9
(66)
Live and Learn Consultancy
In today's business environment, successful client interaction is crucial for improving your companies brand reputation. Furthermore, using the latest professional...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
Customer Service Skills - In Company
Keys Training
The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes...
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Corporate Training for Teams
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1 day
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From 245 GBP
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Multiple (6)
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In Company
Customer Service Excellence
4.8
(19)
STL
By the end of this course you will be able to: Appreciate your interactions at a customer and organisational level...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Diploma in Customer Service Level 2 (In-House)
Excell for Training Limited
This is for people who are working in customer service and are wanting to learn how to provide a high...
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Corporate Training for Teams
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12 months
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From 800 GBP
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Multiple (2)
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In Company, Self-Paced Online
Diploma in Customer Service Level 3 (In-House)
Excell for Training Limited
This is for people who are working in customer service and are wanting to learn how to provide a high...
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Corporate Training for Teams
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12 months
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From 1,000 GBP
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Multiple (2)
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In Company, Self-Paced Online
Call Centre Excellence: Comprehensive Sales and Customer Service Training for Call Centre Agents
Churchill Square Training & Development
In today's business landscape, call centres play a crucial role in customer interaction and service delivery. This comprehensive course is...
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Corporate Training for Teams
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8 hours
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Multiple (4)
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In Company
Customer Complaints Training - Professionally Handle Complaints
4.9
(48)
Live and Learn Consultancy
75% of customers are willing to spend more and buy from companies that give them a professional service. Managing complaints...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
Mastering Customer Experience Excellence: A Comprehensive Training Programme
Churchill Square Training & Development
In our Customer Service Excellence Training Course, you'll delve into the pivotal role of a customer service representative, mastering the...
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Corporate Training for Teams
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8 hours
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Nationwide
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In Company
Customer Service Skills for Government and Public Sector Employees Training Course - Tailored Course
Rcademy
The ability to provide good customer service is not only limited to the private sector. It can also be found...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Customer Service
Lion Heart Consulting
Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Selling through service (In-House)
The In-House Training Company
In today’s fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Customer Complaint Handling
STL
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
SVQ in Customer Service Level 5
Babington
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Corporate Training for Teams
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11 months
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Multiple (2)
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In Company
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Top 10 Course
Introduction to Customer Service Excellence - 2 Hour Power Session
Live and Learn Consultancy
Amazingly, 75% of customers are willing to spend more and buy from companies that give them a professional service. Delivering...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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