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Dealing Effectively with Difficult People (In-House)
GBC Learning & Development
Suitable for anyone who wants to be more confident and professional when dealing with ‘difficult people’ situations at work. Whether...
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Corporate Training for Teams
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3 days
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From 360 GBP
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Online
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Virtual Classroom
Price increases (In-House)
The In-House Training Company
It’s a fact of life that costs generally increase and as a result prices must go up too. Implementing an...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Define Your Total Experience Strategy Connecting Your Employee and Customer Experience
Action and Theory
The "Define Your Total Experience Strategy" workshop is a 2-4 day immersive program designed to help leaders connect their employee...
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Corporate Training for Teams
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Worldwide
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In Company
How to Answer the Telephone Professionally
Live and Learn Consultancy
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
Effective Hotel Management - In Company
Global Business Advisors
This course will go through all the areas required for Hospitality management....
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Corporate Training for Teams
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5 days
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Nationwide
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In Company
Bespoke Customer Engagement
BMS Performance
Your products, sales teams and company culture are unique to your business. So to really accelerate sales performance you need...
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Corporate Training for Teams
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Nationwide
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In Company
Customer support and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
The biggest innovation of the FCA’s Consumer Duty will be its Customer Support outcome. Up until now, the regulator has...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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Virtual Classroom, In Company
WorldHost Supervising Customer Service
5.0
(8)
People 1st International
Give your supervisors the vital skills they need to recognise the value of excellent customer service, and how to coach...
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Corporate Training for Teams
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2 days
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From 325 GBP
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Nationwide
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In Company
WorldHost Principles of Customer Service
4.8
(11)
People 1st International
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the...
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Corporate Training for Teams
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1 day
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From 140 GBP
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Nationwide
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In Company
WorldHost Principles of Customer Service Online
5.0
(10)
People 1st International
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ online workshop, and give your business the outstanding...
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Corporate Training for Teams
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1 day
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From 100 GBP
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Online
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Self-Paced Online
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Quality Customer Service
Infero Training Ltd
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and...
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Corporate Training for Teams
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1 day
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From 228 GBP
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Nationwide
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In Company
Telephone Courtesy and Customer Service
Infero Training Ltd
We all depend on phones every day, and we each have different phone communication styles. But few people realise how...
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Corporate Training for Teams
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1 day
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From 228 GBP
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Nationwide
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In Company
Professional Customer Care
5.0
(14)
Dickson Training Ltd
Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism -...
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Corporate Training for Teams
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Online
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Self-Paced Online
WorldHost Inclusive Service
5.0
(7)
People 1st International
Give your staff the skills and knowledge necessary to deliver excellent customer service to a wide range of unique customers...
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Corporate Training for Teams
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1 day
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From 140 GBP
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Nationwide
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In Company
Customer Facing Skills
LaPD Solutions Ltd
This workshop is designed to look at the whole question of how we look after our customers. We do this...
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Corporate Training for Teams
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Multiple (2)
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Self-Paced Online, In Company
Calming Upset Customers
Infero Training Ltd
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
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Corporate Training for Teams
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1 day
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From 228 GBP
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Nationwide
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In Company
WorldHost Business Ambassadors
People 1st International
Empower staff with the skills they need to become a brand ambassador for your business with our WorldHost ‘Ambassador Workshop’....
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Corporate Training for Teams
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From 100 GBP
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Nationwide
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In Company
Banking Leadership Development: Leading for Innovation and Customer Success | In company
Accountability Now
This course is designed for banking professionals seeking to develop their leadership skills in a rapidly evolving industry. It focuses...
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Corporate Training for Teams
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4 hours
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United States of America
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In Company
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Case Study
Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.
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