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Fundamentals of Management for Frontline Workers (Corporate Training)
Convertas Management Consultants
Frontline workers perform the main work and interact with customers. It is very important to invest on their capacity building...
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Corporate Training for Teams
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4 days
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United Arab Emirates
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In Company
Building a Customer Centric Culture Training Program - Tailored Course
Rcademy
As a brand, you need a customer-centric culture that focuses on creating positive customer experiences through effective communications strategy and...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Excellent Customer Service for Care Homes
Oakley Services UK Limited
This Customer Care course highlights that increasingly, residents, medical professionals, family and guardians are able to choose their care homes...
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Corporate Training for Teams
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1 day
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From 149 GBP
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Multiple (2)
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In Company
Customer Care
STL
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
Contact Center Training
Lion Heart Consulting
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Customer Care (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Managing Customer Care
STL
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Excellence in Customer Care
Oakley Services UK Limited
This excellence in customer care course shows that increasingly, customers are able to choose their suppliers not just for the...
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Corporate Training for Teams
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2 days
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From 299 GBP
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Multiple (2)
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In Company
Know Your Customer (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Customer Support
Lion Heart Consulting
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Maximising Incoming Business Skills - CPD Certified (In-House)
Maguire Training
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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This course results in CPD hours
Professional Receptionist Training Course
STL
Confidence and Professionalism: Develop self-awareness and confidence, projecting a professional image that leaves a lasting impression. Efficient Telephone Handling: Learn...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Call Centre Management Training Course - Tailored Course
Rcademy
Call centres are traditionally busy environments that require sound knowledge and leadership skills to navigate successfully. Call centre management deals...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
Define Your Customer Experience Strategy - Creating Experiences That Drive Success
Action and Theory
The Define Your Customer Experience Strategy workshop is a two-day program designed specifically for senior leaders in large corporate organisations....
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Corporate Training for Teams
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2 days
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Worldwide
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In Company
Defining a Powerful and Actionable Customer and Employee Experience Strategy
Action and Theory
The Defining a Powerful and Actionable Customer and Employee Experience Strategy workshop is a comprehensive five half-day program designed for...
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Corporate Training for Teams
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5.5 days
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Worldwide
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In Company
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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