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Call Centre Communication Skills
DKB Training Associates Ltd
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
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Professional Training
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Nationwide
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In Company
Maximising Incoming Business Skills - CPD Certified (In-House)
Maguire Training
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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This course results in CPD hours
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Dealing with Challenging People / Situations – Classroom or Live Virtual Classroom
4.8
(269)
Hamilton Mercer
Do you always remain cool in even challenging situations? And guide a difficult interaction to a happy outcome that reflects...
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Professional Training
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From 275 GBP
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Multiple (2)
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In Company
Telephone Skills – Classroom or Live Virtual Classroom
4.9
(73)
Hamilton Mercer
A telephone conversation is often a customer’s first interaction with a business. Needless to say, it better be a good...
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Professional Training
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From 275 GBP
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Multiple (2)
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In Company
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Top 10 Course
Contact Center Training
Lion Heart Consulting
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Telephone Techniques - Seminar
Pitman Training Group
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and...
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Professional Training
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1 day
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London
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Classroom
First Line Managers Training • 2 Day Course
5.0
(9)
Corporate Coach Group
The role of First Line Managers is undoubtedly challenging, as they often find themselves caught in a web of pressure...
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Professional Training
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2 days
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From 700 GBP
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Multiple (10)
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Classroom, Virtual Classroom
How to Answer the Telephone Professionally
Live and Learn Consultancy
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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Virtual Classroom, In Company
Mastering Best Practice in KYC
IFF - International Faculty of Finance
Our market-leading course is full of recent examples of KYC/KYN/UBO issues and shows delegates the tricks played by criminal networks...
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Professional Training
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1 day
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From 1,975 GBP
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London
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Classroom
Professional Receptionist Training Course
STL
Confidence and Professionalism: Develop self-awareness and confidence, projecting a professional image that leaves a lasting impression. Efficient Telephone Handling: Learn...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Call Centre Management Training Course - Tailored Course
Rcademy
Call centres are traditionally busy environments that require sound knowledge and leadership skills to navigate successfully. Call centre management deals...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Professional Receptionist Training Course
STL
Confidence and Professionalism: Develop self-awareness and confidence, projecting a professional image that leaves a lasting impression. Efficient Telephone Handling: Learn...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Leisure Team Member Apprenticeship
Learning Curve Group
Tailored for professionals in the sports and fitness sector, this training programme focuses on individuals responsible for supporting, enhancing, and...
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Apprenticeship training for companies
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18 months
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From 5,000 GBP
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Nationwide
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Classroom
Effective Hotel Management - In Company
Global Business Advisors
This course will go through all the areas required for Hospitality management....
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Corporate Training for Teams
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5 days
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Nationwide
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In Company
Price increases (In-House)
The In-House Training Company
It’s a fact of life that costs generally increase and as a result prices must go up too. Implementing an...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Customer Service Advanced Apprenticeship
Havering College of Further and Higher Education
CUSTOMER SERVICE ADVANCED APPRENTICESHIP : Employers recognise the key role customer-facing staff play in determining the quality of the customer...
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Apprenticeships
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From 0 GBP
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Hornchurch
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Classroom
Customer Service Apprenticeship Standard
Havering College of Further and Higher Education
CUSTOMER SERVICE APPRENTICESHIP STANDARD : Employers recognise the key role customer-facing staff play in determining the quality of the customer...
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Apprenticeships
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48 weeks
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From 0 GBP
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Hornchurch
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Classroom
Customer Service Specialist Apprenticeship
Kingston College
Customer Service Specialist Apprenticeship : A customer service specialist demonstrates professionalism towards customers and supports the organisation. They have a...
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Professional Training
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15 months
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From 0 GBP
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Kingston upon Thames
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Classroom
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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