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Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Call Centre - Achieving Best Practice (In-House)
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Introduction to sales (In-House)
The In-House Training Company
When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff...
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Corporate Training for Teams
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2 days
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Multiple (2)
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Virtual Classroom, In Company
Creative Sales Workshop - CPD Certified (In-house)
Maguire Training
participants will learn how to tap into creative processes and techniques to help improve their sales performance. They should be...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
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This course results in CPD hours
Advanced Telephone Sales - CPD Certified (In-House)
Maguire Training
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
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This course results in CPD hours
Successful Presentations (In-House)
PTP Training & Marketing Ltd
Building confidence to design and delivery a successful presentation is the emphasis behind this course. This requires an understanding of...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Sales Leadership and Management Programme - CMI Level 5 (In House)
In Professional Development
In any competitive environment, the ability of sales managers or team leaders of an organisation to manage effectively, will ultimately...
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Corporate Training for Teams
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3 days
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From 1,600 GBP
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Nationwide
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In Company
Customer Care - Incoming and Outgoing Calls (In-House)
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Using NLP in Sales - CPD Certified (In-House)
Maguire Training
Participants will learn how to use NLP to improve their sales performance. This programme focuses on using the tools and...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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This course results in CPD hours
Enhancing the Visitors Experience (In-House)
PTP Training & Marketing Ltd
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
The Psychology of Sales (O) - CPD Certified (In-house)
Maguire Training
This programme builds on the essential knowledge and skills Participants will require for successful sales planning and explores the psychological...
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Corporate Training for Teams
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5 days
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From 1,995 GBP
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Nationwide
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In Company
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This course results in CPD hours
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Delivering Excellent Customer Service - In-house Course
Benchmark Training
We communicate with our customers in three distinct ways: face-to-face, by telephone and by email. Customers can stop buying from...
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Corporate Training for Teams
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1 day
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Multiple (3)
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Self-Paced Online, In Company
Increasing sales results (In-House)
The In-House Training Company
If you’re looking to move to the next level in your career in sales, then understanding how to maximise your...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Introduction to Account Management (In-House)
PTP Training & Marketing Ltd
This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation: this...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Business Relationship Management Fundamentals: In-House Training
IIL Europe
Business Relationship Management (BRM) Fundamentals introduces BRM as a capability, role, and discipline....
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Corporate Training for Teams
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From 795 USD
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Nationwide
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In Company
The 'Art' of Storytelling for Sales People - CPD Certified (In-House)
Maguire Training
This course delves deep into the ages-old art form of storytelling in which people pass on nuanced messages to one...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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This course results in CPD hours
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