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How to Manage Challenging Conversations - 2 Hour Power Session
Live and Learn Consultancy
By the end of the session learners will be able to: Identify the impact of challenging conversations. Conduct skilled conversations...
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Corporate Training for Teams
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2 hours
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From 799 GBP
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Multiple (2)
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In Company, Virtual Classroom
Office Politics For Managers
Lion Heart Consulting
It is an inevitable fact that when people are working together personalities can and will clash. No one is an...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Managing Conversations to Achieve Compassionate Outcomes
Maguire Training
The content of the session will include: Defining mental health Know your facts about the menopause, don’t make assumptions Perceptions...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Disciplinary Procedures Training Course (On-site)
Keys Training
This Disciplinary & Grievance Procedures Training Course is designed to help managers and employers ensure that they have a fair...
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Corporate Training for Teams
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1 day
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From 745 GBP
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Nationwide
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In Company
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Violence and aggression at work (In-House)
The In-House Training Company
This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour....
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Corporate Training for Teams
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2 days
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Multiple (2)
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Virtual Classroom, In Company
Disciplinary and Grievance Investigation Skills
Maguire Training
Workplace investigations play an important role in resolving disputes at work. If conducted properly, investigations can help to protect the...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Dealing with challenging customers (In-House)
The In-House Training Company
Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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Virtual Classroom, In Company
Objection Handling Skills (In-House)
PTP Training & Marketing Ltd
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Feedback & Difficult Conversations
Oakley Services UK Limited
Giving and receiving feedback is a fundamental part of everyday work and this one day Feedback & Difficult Conversations course...
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Corporate Training for Teams
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1 day
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From 199 GBP
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Multiple (2)
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In Company
Handling Difficult People and Situations - In-house Course
Benchmark Training
This course equips students with the skills to understand why some people and situations seem – to them to be...
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Corporate Training for Teams
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1 day
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Multiple (3)
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Self-Paced Online, In Company
Managing Conflict
Infero Training Ltd
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify...
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Corporate Training for Teams
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0.5 days
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From 150 GBP
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Nationwide
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In Company
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Dealing with Difficult People: In-house Training
5.0
(3)
Best Foot Forward Training
This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered...
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Corporate Training for Teams
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1 day
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From 975 GBP
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Multiple (2)
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Self-Paced Online, In Company
How to say No effectively: Mastering Boundaries for High Performance Teams
4.8
(6)
Crossroads Global Private Limited
'No,' it's only two letters. It's only a single word. But why is it so difficult to use? Saying 'no'...
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Professional Training
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2.5 hours
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From 45 GBP
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Multiple (2)
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Self-Paced Online, Virtual Classroom, In Company
Managing Difficult Conversations
5.0
(6)
BiteSize Learning
Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations...
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Corporate Training for Teams
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2 hours
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From 1,200 GBP
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Multiple (2)
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In Company
Calming Upset Customers
Infero Training Ltd
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
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Corporate Training for Teams
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1 day
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From 228 GBP
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Nationwide
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In Company
Complaints and the Consumer Duty (Public Course)
5.0
(3)
Corporate Training Partnerships
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
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Professional Training
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3 hours
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
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Best Foot Forward Training
Best Foot Forward provides bespoke learning solutions to suit your staff and realise your objectives.
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Open and In-house Courses
Best Foot Forward Training guarantees that you get a threefold return on investment. How? Top end performers in your team will continue to be committed, staff stay motivated and productive, increasing your bottom line.
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