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Violence and aggression at work (In-House)
The In-House Training Company
This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour....
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Corporate Training for Teams
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2 days
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Multiple (2)
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Virtual Classroom, In Company
Handling Difficult Conversations / Situations (In House)
Futureproof Training
Managers will learn how to manage themselves and the difficult situations and people that they encounter at work. Delegates will...
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Corporate Training for Teams
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1 day
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Multiple (5)
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In Company, Virtual Classroom
Dealing with challenging customers (In-House)
The In-House Training Company
Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Difficult Conversations
St Andrews Management Centre Ltd
Difficult conversations are an integral part of effective management and can be critical to managing performance, promoting attendance, and improving...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Respect in the Workplace
Lion Heart Consulting
A respectful work environment is essential to the overall success of your team, as well as a contribution to a...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Office Politics For Managers
Lion Heart Consulting
It is an inevitable fact that when people are working together personalities can and will clash. No one is an...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
How to Manage Challenging Conversations - 2 Hour Power Session
Live and Learn Consultancy
By the end of the session learners will be able to: Identify the impact of challenging conversations. Conduct skilled conversations...
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Corporate Training for Teams
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2 hours
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From 799 GBP
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Multiple (2)
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In Company, Virtual Classroom
Managing Conversations to Achieve Positive Outcomes
Maguire Training
Defining expectations of performance, behaviour and attendance The value of a consistent approach A balance between developmental and positive feedback...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Managing Conversations to Achieve Compassionate Outcomes
Maguire Training
The content of the session will include: Defining mental health Know your facts about the menopause, don’t make assumptions Perceptions...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Disciplinary and Grievance Investigation Skills
Maguire Training
Workplace investigations play an important role in resolving disputes at work. If conducted properly, investigations can help to protect the...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Feedback & Difficult Conversations
Oakley Services UK Limited
Giving and receiving feedback is a fundamental part of everyday work and this one day Feedback & Difficult Conversations course...
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Corporate Training for Teams
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1 day
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From 199 GBP
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Multiple (2)
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In Company
Conflict Resolution Training
Sancus Solutions Ltd
Sancus Solutions is offering a one-day training course in conflict resolution. The course demonstrates tried-and-tested and easy to master methods...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Self-Paced Online, In Company
Managing Conflict
Infero Training Ltd
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify...
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Corporate Training for Teams
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0.5 days
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From 150 GBP
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Nationwide
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In Company
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
CSTF NHS Conflict Resolution
The Health & Safety Group
Within the healthcare sector there are occasions when staff may experience verbal and physical abuse from patients, visitors and other...
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Corporate Training for Teams
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1 hour
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From 5 GBP
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Online
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Self-Paced Online
Managing Difficult Conversations
5.0
(6)
BiteSize Learning
Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations...
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Corporate Training for Teams
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2 hours
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From 1,200 GBP
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Multiple (2)
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In Company
Handling Challenging Personalities in Leadership | In company
Accountability Now
Develop skills for managing difficult personalities and situations effectively. This course offers guidance on communication, conflict resolution, and maintaining a...
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Corporate Training for Teams
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4 hours
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United States of America
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In Company
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