At findcourses.co.uk, we've seen an increased interest in online courses from our learners. People around the world have been taking important measures to socially isolate in light of the ongoing COVID-19 crisis - learning has shifted from classroom-based courses to online formats. To help you find the types of courses you need, we're calculating our most popular online courses that we think can help you during this time.
Excellent customer service will help your team and organisation build positive working relationships with both external and internal customers. However, it's not always easy to deliver top-notch customer service when you're feeling under pressure from customer complaints and difficult situations.
How then can you learn to remain cool under pressure and guide a difficult interaction to a happy outcome? With customer service training courses, you and your team will learn how to address customers' needs effectively and develop the confidence to successfully handle a range of different enquiries.
Essential skills that you can learn in customer service training courses include how to:
- address customer expectations,
- adapt communication styles for customers with specific needs,
- develop professional communication techniques,
- build rapport with customers, and
- handle difficult customers with professionalism and confidence.
Some professionals also need to manage expectations from internal as well as external customers. In this case, a people management course with a focus on customer service, communication skills and conflict management could be useful for you.
Browse our top 10 online customer courses below to level up your customer service skills today!
Do you want to ensure that you and your team are providing excellent customer service? This course provides you with the key skills and behaviours necessary to provide outstanding customer service. You and your team will learn how to make each customer feel important and develop the confidence to successfully handle a range of different enquiries.
This training programme is suitable for employees who are responsible for managing a range of different customer enquiries on a daily basis.
Excellent customer service is a key differentiator when we choose where to place our business. It is not only commercially sound to deliver service excellence - it also creates a great working environment.
This customer service training course is ideal for individuals who deal with external or internal customers either face-to-face, by email or over the telephone.
This facilitated course will help you build on existing skills, confidently resolve any challenging situations and take away practical, simple and effective tools and models that will immediately improve the service levels you and your team provide.
Would you like to improve your customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards? This customer service diploma will help you do just that.
You will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Learn how Disney achieved the "Best in Class" for their customer service experience excellence for almost 40 years and apply the secrets of the Magic Kingdom's success to your customer service operation.
When interacting with customers, there are many things that can go wrong. This in-house workshop uses a learn-by-doing approach to review every "Moment of Truth" where a customer has an opportunity to create an opinion about a company and what employees can do to manage these moments.
In this training programme, you and your team will participate in an in-depth analysis of what makes excellent customer service, based on Disney's strategic "Analyse, Fix / Improve, Measure" approach to customer service excellence.
This training workshop is ideal for teams and organisations wishing to improve their customer service performance using a proven methodology and who have a desire to explore and implement the customer service principles of excellence as used by Disney in The Magic Kingdom.
Do you want to always remain cool even in challenging situations? Do you want the skills to guide a difficult interaction to a happy outcome that reflects well on your organisation?
This training course reveals how self-awareness and self-control are vitally important when it comes to dealing with difficult situations and complaints. It teaches you invaluable techniques on how to keep calm and focused on the important goal of working towards a win-win outcome that keeps everyone happy.
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
In this training course, you will learn to:
- identify ways to establish links between excellence in customer service and your business practices and policies,
- develop the skills and practices that are essential elements of a customer service-focused manager,
- recognise who the customers are and what they are looking for, and
- develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
First line managers have a difficult time because they often feel under pressure from all sides; from their own team members, from more senior managers, as well as pressure from customers.
This two-day training course is designed to help you develop a series of methods to allow you to function more confidently and with more skill in the following areas:
- management of people,
- conflict management,
- motivation and
- time management.
These important skills will help you inspire the rest of the team to move forward together.
This training course is designed for anyone who needs to get the best from themselves and other people, and is beneficial for first line managers, non-managers and supervisors.
Want to learn how to manage your complaints in a professional manner? This training course will equip your team with highly effective communication skills and best practice techniques to handle telephone or face-to-face complaints from customers.
You and your team will:
- Learn a new complaints process.
- Discover professional communication techniques.
- Build better rapport with your customers.
- Learn how to handle difficult customer with confidence and professionalism.
The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online Level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships.
In this training course, you will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You'll also gain a better understanding of what makes effective teams work.
Upon completion of the course, you will achieve a nationally recognised Level 2 qualification.
This course is ideal for you if you are currently working, or are looking to work, in a customer-facing role in the health and social care sector.
This training course will equip you with a detailed understanding of customer service in health and social care, effective communication and teamwork in health and social care settings, and the needs of customers who access health and social care services.
This qualification could assist you in gaining employment opportunities in a care home for example as a care home manager or a team leader.
Looking for more online customer service training courses?
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