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Diploma in Customer Service Level 2 (In-House)
Excell for Training Limited
This is for people who are working in customer service and are wanting to learn how to provide a high...
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Corporate Training for Teams
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12 months
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From 800 GBP
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Multiple (2)
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In Company, Self-Paced Online
Diploma in Customer Service Level 3 (In-House)
Excell for Training Limited
This is for people who are working in customer service and are wanting to learn how to provide a high...
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Corporate Training for Teams
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12 months
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From 1,000 GBP
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Multiple (2)
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In Company, Self-Paced Online
Key Account Management - CPD Certified (In-house)
Maguire Training
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Corporate Training for Teams
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Nationwide
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In Company
Dealing with Complaints and Aggression
STL
How to handle and resolve Complaints How to diffuse aggressive situations To examine the Philosophy of Communication 24 months post...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Customer Relationship Management
4.9
(23)
STL
Develop your performance and skills as an effective Customer Relationship Manager; understand the benefits of high level CRM and the...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Introduction to Marketing
STL
You will understand and apply essential marketing principles, tools and techniques that can support business growth. The course gives delegates...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
The Business of Hospitality
STL
Explore the principles of: What it takes to build and manage a Hospitality operation Understanding the demands of the Hospitality...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Key Account Development
STL
Participants will gain the ability to identify key decision-makers within the organisation, understand their motivations, and develop strategies tailored to...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Prospecting and Lead Generation
Lion Heart Consulting
The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Customer Care
STL
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
Influence and Persuasion Skills
5.0
(1)
STL
By the end of the course you will be able to: Understand the difference between influence, persuasion and manipulation Understand...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Winning New Accounts
5.0
(1)
The Leadership and Sales Academy Ltd
A TLSA programme designed for new business developers, account managers and sales people who are responsible for winning new accounts...
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Corporate Training for Teams
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Nationwide
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In Company
Consultative Selling
5.0
(3)
The Leadership and Sales Academy Ltd
TLSA's consultative selling is designed for account managers, sales people and new business developers who manage high value sales opportunities...
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Corporate Training for Teams
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Nationwide
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In Company
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Top 10 Course
Getting paid – telephone tactics for debt collection (In-House)
The In-House Training Company
How to protect your cash flow In the current economic climate more and more companies are finding that their customers...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Delivering Customer Satisfaction Assertively
STL
This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Managing Customer Care
STL
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Excellent Account Management
4.5
(2)
STL
By the end of the course you will be able to: Identify top accounts Use a proven account planning process...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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