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Managing Customer Care
STL
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Know Your Customer
PTP Training & Marketing Ltd
The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Care
STL
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
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Professional Training
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2 days
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From 760 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Through the Customers' Eyes
PTP Training & Marketing Ltd
Only when we really understand our customers' experiences of our business can we make real improvements to our business practice....
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Customer Excellence for Finance Staff
5.0
(4)
PTP Training & Marketing Ltd
This course will enable participants to understand who their customers are and what they require us to do in order...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Customer Experience Excellence
London Training for Excellence
How your customers experience your company is critical to your brand. Poor customer experiences can have catastrophic effects on brand...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (5)
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Classroom
Customer Support
Lion Heart Consulting
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how...
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Professional Training
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
How to Say 'No' and Retain Customer Satisfaction
5.0
(1)
PTP Training & Marketing Ltd
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
The Customer Experience – Managing Relationships
5.0
(4)
London Business Training & Consulting
This Training Workshop will help you get a better understanding of your customer which is key to developing better relationships....
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Professional Training
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1 day
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From 680 GBP
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London
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Classroom
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Professional Training
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Banking Operations – The Customer Experience
London Business Training & Consulting
This training Workshop looks at banking operations from the customer’s standpoint....
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Professional Training
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1 day
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From 680 GBP
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London
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Classroom
Customer Focused Management Workshop
5.0
(1)
Convertas Management Consultants
In the modern customer care management, a smile and answering questions is so common that has almost lost value. It...
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Professional Training
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5 days
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From 3,995 USD
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Dubai
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Classroom
Call Centre Management Training Course
Rcademy
Call centres are traditionally busy environments that require sound knowledge and leadership skills to navigate successfully. Call centre management deals...
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Professional Training
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5 days
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From 1,175 GBP
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Multiple (7)
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Classroom, Virtual Classroom
Contact Center Training
Lion Heart Consulting
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
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Professional Training
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Contact Center Training
Lion Heart Consulting
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Call Centre - Achieving Best Practice
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Loyalty Program with Customer Experience Excellence
London Training for Excellence
Building loyal customers in today's rapidly shifting marketplace is more challenging and crucial than ever. This 5-day course delves into...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (3)
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Classroom
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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