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Dealing with Incoming Calls Positively
4.7
(7)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Influence and Persuasion Skills
STL
By the end of the course you will be able to: Understand the difference between influence, persuasion and manipulation Understand...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Advanced Customer Service for the Public Sector
PTP Training & Marketing Ltd
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Masterclass in Handling Incoming Telephone Calls - Half Day (PM)
4.7
(7)
PTP Training & Marketing Ltd
This 1/2 day workshop gets participants to look at what they hate as customers when they make calls to their...
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Professional Training
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0.5 days
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From 190 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Complaint Handling
STL
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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Professional Training
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1 day
-
From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Communication Skills for High Pressure Teams
STL
This workshop combines fundamentals of emotional intelligence and behavioural styles analysis with practical communication strategies to equip teams with the...
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Professional Training
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2 days
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From 760 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Prospecting and Lead Generation
Lion Heart Consulting
The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Excellent Account Management
4.8
(25)
STL
By the end of the course you will be able to: Identify top accounts Use a proven account planning process...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
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Top 10 Course
Customer Service and Revenue Generation
London Training for Excellence
Customer service is a key differentiator in a context where companies are offering comparable products and services within increasingly tight budgets and...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (5)
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Classroom
Level 2 – Customer Service
Step Into Learning
Customer service plays an important role in attracting and retaining customers. Businesses can use good customer service to boost sales...
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Professional Training
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From 850 GBP
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Multiple (2)
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Classroom, Self-Paced Online, In Company
Marketing Analysis and Strategy
London Training for Excellence
In today's competitive environment marketing has become a key differentiator between those organisations that succeed and those that don't.Market analysis studies...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (7)
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Classroom
Delivering Customer Satisfaction Assertively
STL
This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Digital CRM Masterclass
Institute of Data & Marketing
Make the most of Digital CRM Masterclass to deliver better results. You'll learn how to manage relationships with customers and...
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Professional Training
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1 day
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From 450 GBP
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Multiple (2)
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Classroom, Virtual Classroom
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Intermediate level
Business Relationship Management Fundamentals
5.0
(1)
IIL Europe
Business Relationship Management (BRM) Fundamentals introduces BRM as a capability, role, and discipline....
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Professional Training
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From 795 USD
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London
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Classroom
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Project Stakeholder Relationship Skills
IIL Europe
This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories...
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Professional Training
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From 1,295 USD
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London
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Classroom
Project Stakeholder Relationship Skills (In-Person)
IIL Europe
This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories...
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Professional Training
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14 hours
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From 1,295 GBP
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London
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Classroom
Customer Service Coaching
London Training for Excellence
Good customer service is a cornerstone of every successful business. Are your employees already providing excellent customer service or, are...
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Professional Training
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5 days
-
From 3,951 GBP
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Multiple (6)
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Classroom
Dealing with Difficult People
4.8
(17)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Strategic Distribution and Channel Management
London Training for Excellence
The practice of distribution has changed dramatically in recent years, especially since the advent of e-commerce and online buying. Strategic distribution...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (2)
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Classroom
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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