The Institute of Workplace and Facilities Management (IWFM)

IWFM (The Institute of Workplace and Facilities Management)

IWFM Qualifications are the benchmark for the FM Industry

The IWFM is a community of over 14,000 workplace and facilities management professionals. We share best practice and knowledge with the profession and support our member’s professional development through internationally recognised, regulated qualifications, short courses and training.

All Institute of Workplace and Facilities Management learning and development products are developed directly from the IWFM Professional Standards.

The Professional Standards, established in 2014, clearly define the competences that are necessary to be a competent facilities management practitioner at all career levels; forming a global competence model for the profession.

Created in consultation with industry stakeholders, experts and professional standards writers, the Standards can be used to benchmark skills, knowledge and competence for those working at all levels in the FM profession.

Why choose a Facilities Management qualification with IWFM?

All qualifications awarded by IWFM :

• come in 3 different sizes Award, Certificate and Diploma level, so you can choose the one that suits your training requirements and schedule.
• are made up of mandatory and optional units, offering you flexibility and a broad choice.
• can be completed at the right level for you and your organisation - no need to work up through all levels.
• can be customised by you and your organisation to suit your business needs.
• are work related, so that they add value to your business.
• cover real need-to-know facilities management knowledge and skills, and the learning outcomes and assessment criteria are clear.
• are delivered through the IWFM recognised centres in different ways of learning: face-to-face, evening class, distance learning, online learning.
• can be completed within 2 years, but you have the flexibility to fast track it.
• are aligned with IWFM membership grades so you can enter into the appropriate member grade and gain extra recognition in the job market.

The FM and Workplace industry and profession

The International Organisation for Standardisation defines facilities management (FM) as the “organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.” 

Workplace and facilities professionals are responsible for services that enable and support business performance. 

Roles cover management of a wide range of areas including: health and safety, risk, business continuity, procurement, sustainability, space planning, energy, property and asset management. They typically oversee activities like catering, cleaning, building maintenance, environmental services, security and reception.

Beyond the built environment, workplace recognises the joint responsibility of facilities management, IT and human resources to achieve optimal performance between people, technology and work space, anywhere that work happens, including hospitals, hotels, tourist attractions and many other types of facilities.