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2022 Top 10 Customer Service Courses

2022 Top 10 Customer Service Courses

Excellent customer service will help your team and organisation build positive working relationships with both external and internal customers. However, it's not always easy to deliver top-notch customer service when you're feeling under pressure from customer complaints and difficult situations.

How then can you learn to remain cool under pressure and guide a difficult interaction to a happy outcome? With customer service training courses, you and your team will learn how to address customers' needs effectively and develop the confidence to successfully handle a range of different enquiries.

Essential skills that you can learn in customer service training courses include how to:

  • address customer expectations,
  • adapt communication styles for customers with specific needs,
  • develop professional communication techniques,
  • build rapport with customers, and
  • handle difficult customers with professionalism and confidence.

Some professionals also need to manage expectations from internal as well as external customers. In this case, a people management course with a focus on customer service, communication skills and conflict management could be useful for you.

Browse our top 10 customer courses of 2022 below to level up your customer service skills today!



Delivery:

Online or in-company

Duration:

4 hours

Price:

24 GBP excl. VAT

Designed around six key elements of successful customer service, this course aims to help you deliver excellent service for your customers. Most, if not all, industries rely on a high level of customer satisfaction, therefore customer service is an important factor to your success.

Course content:

  • Demonstrate a customer service approach
  • Understand how your own behaviour affects the behaviour of others
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service


Upon completion of the course, you can download a course completion certificate.

    Learn more about Delivering Exceptional Customer Service



    Delivery:

    Online or in-company

    Duration:

    1 day

    Price:

    Contact provider

     

    Are you looking to improve your customer service skills? Would you like to deliver better service, build great rapport, and keep your customers coming back?

    Improving the quality of your customer interactions builds trust, increases loyalty and enhances your brand's value. This course is ideal for those looking to raise their service standards.

    The course covers:

    • What great customer service looks like
    • The importance of listening and asking the right questions
    • How to go the extra mile
    • Responding to complaints and difficult behaviour

      Learn more about Customer Service Training - In-House



      Delivery:

      Classroom

      Duration:

      1 day

      Price:

      £200 + VAT

      Customer service can make or break a company's reputation, so stay ahead of your competition by investing in tried-and-tested customer service training. Learn how to make your customers feel valued and want to buy your product or choose your services out of all the other options. 

      When you leave this course, you will be equipped with the skills to use body language, the power of your voice, and positive writing. You will learn how to break bad news in a positive light, and handle complaints to keep the customer coming back.

        Learn more about Delivering Excellent Customer Service



        Delivery:

        Online

        Duration:

        3 hours

        Price:

        Contact provider

        Whether you deal with customers face-to-face or over the phone, this course is ideal for anybody looking to develop customer service skills.

        Using a range of techniques, this course will help you improve your customer interactions and help you deal with difficult situations. Learn how to stay positive and professional in all your interactions.

        Course content:

        • Why bother with customer service?
        • Why organisations lose customers
        • How much is a customer worth?
        • Creating excellent customer service
        • Red flag statements
        • What customers want
        • Creating and building rapport with your customers
        • Handling complaints and solving customer problems
        • Using an effective influencing style when dealing with customers
        • Dealing with difficult customers

          Learn more about Customer Care - Online


          best foot forward training

          Best Foot Forward Training


          Delivery:

          Online or classroom

          Duration:

          1 day

          Price:

          975 GBP excl. VAT

          Do you want to develop your confidence and make an excellent impression to every customer?

          Learn to communicate effectively, even with difficult customers, with this flexible course that will also help you to manage tough situations, and become more assertive both on the telephone and face-to-face. 

          Course content:

          • Benefits and barriers to excellent customer service
          • Importance of effective communication
          • Questioning and Listening Skills
          • Importance of assertiveness
          • Handling demanding situations
          • Consolidation exercise

            Learn more about Professional Customer Service In-house Training



            Delivery:

            Online

            Duration:

            6 weeks

            Price:

            0 GBP excl. VAT

            The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online Level 2 Certificate in Customer Service for Health and Social Care Settings, which is appearing for the second consecutive year in our Top 10, is designed to help you develop these positive working relationships.

            In this training course, you will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You'll also gain a better understanding of what makes effective teams work.

            Upon completion of the course, you will achieve a nationally recognised Level 2 qualification.

              Learn more about Level 2 Certificate in Customer Service for Health and Social Care Settings - Free Online Course



              Delivery:

              Online or in-company

              Duration:

              7 hours

              Price:

              45 - 895 GBP excl. VAT

              Appearing in our list for the second consecutive year, this popular course explores how Disney achieved the "Best in Class" for excellent customer service experience excellence for over 40 years! Learn how to apply the secrets of the Magic Kingdom's success to your customer service operation.

              When interacting with customers, there are many things that can go wrong. This in-house workshop uses a learn-by-doing approach to review every "Moment of Truth" where a customer has an opportunity to create an opinion about a company and what employees can do to manage these moments.

              In this training programme, you and your team will participate in an in-depth analysis of what makes excellent customer service, based on Disney's strategic "Analyse, Fix / Improve, Measure" approach to customer service excellence.

              This training workshop is ideal for teams and organisations wishing to improve their customer service performance using a proven methodology and who have a desire to explore and implement the customer service principles of excellence as used by Disney in The Magic Kingdom. 

                Learn more about Disney's Customer Service Excellence + FISH!



                Delivery:

                Online

                Duration:

                20 hours

                Price:

                69 GBP

                Would you like to  improve your customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards? Appearing in our top 10 list for the second year running, this popular customer service diploma will help you do just that.

                You will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.

                This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.  Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

                  Learn more about Diploma in Customer Service



                  Delivery:

                  Online or in-company

                  Duration:

                  1 day

                  Price:

                  Contact provider

                  Moving from 10th place in 2021 to take our second spot in 2022, this course is still a popular choice.


                  Do you want to ensure that you and your team are providing excellent customer service? This course provides you with the key skills and behaviours necessary to provide outstanding customer service. You and your team will learn how to make each customer feel important and develop the confidence to successfully handle a range of different enquiries.

                  This training programme is suitable for employees who are responsible for managing a range of different customer enquiries on a daily basis.

                    Learn more about Customer Service Excellence 



                    Delivery:

                    Online

                    Duration:

                    4-12 weeks

                    Price:

                    Funding available

                    Retaining the top spot in our top 10 list for the second consecutive year, this popular provider offers a free online course that is ideally suited for developing knowledge required by employers to work in a range of different environments in a customer service role.


                    The course is delivered in 7 accessible units, covering:

                    • Legal and ethical requirements
                    • Different types of customers and the difference between customer service and customer loyalty
                    • Understanding employer organisations
                    • Communicating with customers
                    • Handling customer information
                    • Developing customer relationships

                      Learn more about Level 2 Certificate in Principles of Customer Service - Free Online Course


                      Looking for more customer service training courses? 

                      Use our search engine and filters to find the training option you need, today. 

                      Search customer service courses

                      Last updated: 14 Jun 2022

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