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Enhancing the Visitors Experience
4.7
(7)
PTP Training & Marketing Ltd
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Unlocking Business Potential with Customer Profiling
STL
Participants will gain a comprehensive understanding of their customers, learn how to interpret their needs, and develop strategies to increase...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Advanced Successful Selling
STL
Courses never cancelled . Restaurant lunch . Last minute rescheduling . 24 month delegate support forum . And more... ....
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Relationship Management
STL
Develop your performance and skills as an effective Customer Relationship Manager; understand the benefits of high level CRM and the...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Dealing with Complaints and Aggression
STL
How to handle and resolve Complaints How to diffuse aggressive situations To examine the Philosophy of Communication Courses never cancelled...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
The Business of Hospitality
STL
Explore the principles of: What it takes to build and manage a Hospitality operation Understanding the demands of the Hospitality...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Service Skills
Cosensa Learning and Development
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Professional Training
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1 day
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From 295 GBP
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Multiple (16)
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Virtual Classroom, Classroom
Communication Skills for High Pressure Teams
STL
This workshop combines fundamentals of emotional intelligence and behavioural styles analysis with practical communication strategies to equip teams with the...
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Professional Training
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2 days
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From 760 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Influence and Persuasion Skills
STL
By the end of the course you will be able to: Understand the difference between influence, persuasion and manipulation Understand...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Key Account Development
STL
Participants will gain the ability to identify key decision-makers within the organisation, understand their motivations, and develop strategies tailored to...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Care - Incoming and Outgoing Calls
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Stakeholder Management
Cosensa Learning and Development
This short one day programme introduces delegates to tools which allow them to effectively support and manage Stakeholders. Within this...
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Professional Training
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1 day
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Multiple (2)
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Virtual Classroom, Classroom
Excellent Customer Care - Incoming Calls
4.8
(6)
PTP Training & Marketing Ltd
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Service Excellence
4.9
(188)
STL
By the end of this course you will be able to: Appreciate your interactions at a customer and organisational level...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
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Top 10 Course
Excellent Account Management
4.8
(25)
STL
By the end of the course you will be able to: Identify top accounts Use a proven account planning process...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
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Top 10 Course
Customer Care
4.7
(11)
PTP Training & Marketing Ltd
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are...
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Professional Training
-
1 day
-
From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Know Your Customer
PTP Training & Marketing Ltd
The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Delivering Customer Satisfaction Assertively
STL
This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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