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Introduction to Account Management
PTP Training & Marketing Ltd
This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Negotiation Skills
4.8
(31)
PTP Training & Marketing Ltd
This negotiation skills course will offer participants the confidence to plan a negotiation strategy and execute it to perfection. Seven...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Dealing with Incoming Calls Positively
4.7
(7)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
How to Say 'No' and Retain Customer Satisfaction
5.0
(1)
PTP Training & Marketing Ltd
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Masterclass in Handling Incoming Telephone Calls - Half Day (PM)
4.7
(7)
PTP Training & Marketing Ltd
This 1/2 day workshop gets participants to look at what they hate as customers when they make calls to their...
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Professional Training
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0.5 days
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From 190 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Excellence for Finance Staff
5.0
(4)
PTP Training & Marketing Ltd
This course will enable participants to understand who their customers are and what they require us to do in order...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Dealing with Difficult People
4.8
(17)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Advanced Negotiation Skills
PTP Training & Marketing Ltd
This is an advanced course which is specifically designed to allow you to update, review and assess your style of...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
Advanced Customer Service for the Public Sector
PTP Training & Marketing Ltd
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Advanced Negotiating Skills
St Andrews Management Centre Ltd
Have a deep understanding of the key analysis of the negotiation process and how to influence others to get more...
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Professional Training
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Fife
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Classroom
Advancing Negotiation Skills (A.N.S.) Programme
5.0
(8)
Scotwork UK Ltd
Our Advancing Negotiation Skills (A.N.S.) course launches tens of thousands of people into negotiation training every year. The highly interactive...
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Professional Training
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3 days
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Multiple (4)
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Classroom
Advanced Selling Skills (2 Day Course) (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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2 days
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Multiple (2)
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In Company, Virtual Classroom
Advanced Successful Selling
5.0
(9)
STL
24 months post training support included . Tailored and bespoke programme options . Our experienced training and logistics team in...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Communication Skills for High Pressure Teams
STL
This workshop combines fundamentals of emotional intelligence and behavioural styles analysis with practical communication strategies to equip teams with the...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
Customer Relationship Management
4.9
(23)
STL
Develop your performance and skills as an effective Customer Relationship Manager; understand the benefits of high level CRM and the...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Dealing with Complaints and Aggression
STL
How to handle and resolve Complaints How to diffuse aggressive situations To examine the Philosophy of Communication 24 months post...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Influence and Persuasion Skills
5.0
(1)
STL
By the end of the course you will be able to: Understand the difference between influence, persuasion and manipulation Understand...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Introduction to Marketing
STL
You will understand and apply essential marketing principles, tools and techniques that can support business growth. The course gives delegates...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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