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Call Centre - Achieving Best Practice

Focus on Training
Course summary
379 - 399 GBP
Professional Training
Next available date: 20/07/2020 - Leeds
Course Dates
Leeds
20/07/2020  
379 GBP
Birmingham
04/08/2020  
399 GBP
Edinburgh
21/08/2020  
399 GBP

Course description

This course has been designed and adapted for a number of clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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www.focus-on-training.co.uk


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