Communicating Effectively in the Workplace
This is an interactive course which focuses on how to apply questioning and listening techniques to communicate with greater effect in the workplace.
This one-day introductory level course introduces you to the core skills that underpin effective communication: skilled questioning, focused listening and confident voicing of your views.
You will learn how to achieve greater success and openness in your work-based relationships.
The course contains interactive sessions that will help you to develop your confidence in using more effective questioning and listening skills, and you will leave with a personal action plan identifying the key changes to make.
Suitability - Who should attend?
Individuals who want to improve their confidence, gather information, build relationships and persuade internal and external audiences.
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
Training Course Content
By the end of this course you will be able to:
- Communicate more effectively.
- Gain new information through effective questioning techniques.
- Pick up on hidden messages.
- Actively listen for feelings as well as meaning.
- Use techniques to check and build the understanding of others.
- Increase your confidence when communicating face-to-face.
For more information, please see the Institute page.
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