Course description
This facilitated course will help delegates to build on existing skills, confidently resolve any challenging situations and take away practical, simple and effective tools and models that will immediately improve the service levels they and their department provide.
Excellent customer service is a key differentiator when we choose where to place our business. It is not only commercially sound to deliver service excellence - it also creates a great working environment.
Target Audience
For individuals who deal with external or internal customers either face-to-face, by email or over the telephone.
About provider
Focus on Training: Best Practice Skills from the Specialists
Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...
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Contact info
Focus on Training
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