Diploma in Customer Service

Course Overview

Diploma in Customer Service

Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.

The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.

Course Curriculum

1. Customer service principles

2. Customer service essentials

3. Setting customer service goals & objectives

4. Communication skills for customer service

5. Customer service techniques

6. How to manage customer service team

7. Improving your customer service leadership

8. Leading customer service team

9. Teamworking and team building

10. Handling customer complains

11. How to work with unhappy customers

12. How to gain back lost customers

13. Telephone techniques

14. Telephone etiquette

15. Telephone customer service

16. Power of telephone courtesy

17. Internal customer service

18. Customer service at call centres

19. Social intelligence

20. Negotiation skills

21. Time management

22. Work life balance

23. Stress management at workplace

24. Safety in the work place

√ Who is this course for?

This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects

√ Course Description:

This Diploma course of Customer Service is comprehensive and is designed to cover the key areas listed below in the curriculum section. This course has been designed for 80 guided learning hours.

√ Method of Assessment:

At the end of the course learners will also take an online multiple choice question assessment tests. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

√ Certification:

Successful candidates will be awarded “Diploma in Customer Service”.

√ Career Path:

There are different paths in which your career could develop, and this qualification could help you achieve a career in the following roles:

• Contract Centre Supervisor
• Customer Service Team Leader
• Customer Relations Advisor
• Hotel Manager
• Sales Manager

Benefits you will gain:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.