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- Telephone Training in SheffieldLive And Learn Consultancy
Telephone Training in Sheffield - (1 Day Customer Care Courses)
Handle Customer Telephone Calls Professionally
This highly popular Telephone Training Course delivered in Sheffield will help you gain professional phone etiquette skills and proven telephone communication skills to engage with your customers more successfully. Suitable for all staff across all industry sectors.
Start building better rapport, trust & the best impression when communicating over the phone.
Why Choose This Course?
- Effectively communicate on the telephone.
- Turn around calls from unhappy customers.
- Constructively respond to customer’s enquiries.
- Handle calls efficiently and provide a professional service.
- Leave your customer with a positive feeling at the end the call.
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What's Included in this course?
Suitability - Who should attend?
Live And Learn Consultancy’s one day Customer Telephone Training in Sheffield is ideal for delegates across all industry sectors who engage with clients, suppliers or the general public over the telephone via (in-coming or out-going calls).
- Employed or Unemployed
- Customer Service Staff
- Customer Service Agents
- Call Handlers
- Account Holders
- Reception Staff
Training Course Content
Professional Telephone Techniques
- Learn how to open inbound and outbound calls professionally
- Develop your knowledge of what your customers want and need
- Discover how to accurately respond to customers
- Develop your telephone skills for internal and external customers
- Identify the importance of ownership
- Use best practice in terms of voice mail and answer phones
Highly Effective Telephone Communication Skills
- Effectively use your communication to create a positive outcome
- Develop telephone questioning skills needed to understand the customers expectation’s
- Identify the impact communication has on the telephone conversations with your customers
Handling Challenging Calls
- Discover the importance of choosing a great attitude
- Acquire techniques to overcome communication barriers
- Obtain tips to deal with unhappy customers
Telephone Training Course Duration: 1 Day – (Runs from 10am to 4pm)
Course Price: £299 per person
Location: Mecure Hotel, Britannia Way, Catcliffe, Sheffield, South Yorkshire, S60 5BD
Up-Coming Course Dates:
- 24th August 2017
- 28th September 2017
- 19th October 2017
Places are going fast - Request more info or Book your place today.
Call our Team - 08448 119 463
Provider: Live And Learn Consultancy
As one of the leading corporate training companies in the UK, Live And Learn Consultancy Ltd are known for their expert trainers and innovative In-House Soft Skills Training Courses. As one of the most interactive and best training providers in...