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Customer service

Training Works
Course summary
Variable - to suit you
500 GBP
Aberdeen
Next available date: Contact for dates - Aberdeen
Open / Scheduled

Course description

Customer service:

This cost effective enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way.

The day will be a mixture of theory, discussion and practical exercises.

We offer a great guarantee. You'll be happy or we won't invoice you.

Although this course can be customised to suit your requirements, it would often cover the following areas:

  • What is customer service?
  • Some facts about customer care
  • So what do customers expect?
  • The difference between face to face and telephone communication
  • Guidelines for excellent telephone behaviour
  • Communicating well via email
  • Handling complaints
  • Taking messages

The price of this course includes:

  • Planning
  • Preparation
  • Design
  • Delivery
  • Feedback
  • Phone support
  • Training packs
  • Free customer care business guide

The cost of the venue is not included

We will, of course, run the course at a time and venue to suit you and your business.

This enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way. If you're not completely satisfied,you wont be invoiced.

Outcome / Qualification etc.

Certificate of Attendance

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About provider

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...


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Contact info

Training Works

The Stables, Crown Yard
Wirksworth
DE4 4ET Derbyshire


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