This cost effective enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way.
The day will be a mixture of theory, discussion and practical exercises.
We offer a great guarantee. You'll be happy or we won't invoice you.
Although this course can be customised to suit your requirements, it would often cover the following areas:
- What is customer service?
- Some facts about customer care
- So what do customers expect?
- The difference between face to face and telephone communication
- Guidelines for excellent telephone behaviour
- Communicating well via email
- Handling complaints
- Taking messages
The price of this course includes:
- Phone support
- Training packs
- Free customer care business guide
The cost of the venue is not included
We will, of course, run the course at a time and venue to suit you and your business.
This enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way. If you're not completely satisfied,you wont be invoiced.
Outcome / Qualification etc.
Get Inspired! Watch the Video
Training Works UK - "If you're not satisfied with the training - we won't invoice you!"
With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...
Find out more about this Customer service course - simply fill out your details:
There are no reviews available yet.
Are you curious about the L&D strategies of some of the U.K.'s top companies?
Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!