The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone.
The day will be a mixture of theory, discussion and practical exercises.
We offer a great guarantee. You'll be happy or we won't invoice you.
Although this course can be customised to suit your requirements, it would often cover the following areas:
- How to create a good impression on the telephone
- How to create a bad impression on the telephone
- The difference between telephone communication and face to face communication
- Guidelines for excellent telephone behaviour
- Answering the phone
- Sounding friendly
- Handling complaints
- Holding and transferring calls
- Taking messages
- Guidelines for effective communication
The price of this course includes:
- Phone support
- Training packs
- Free customer care business guide by request
The cost of the venue is not included. We will, of course, run the course at a time and venue to suit you and your business.
The purpose of this enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone. You'll be happy or we won't invoice you.
Outcome / Qualification etc.
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Training Works UK - "If you're not satisfied with the training - we won't invoice you!"
With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...
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