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The Business of Hospitality
STL
Explore the principles of: What it takes to build and manage a Hospitality operation Understanding the demands of the Hospitality...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Customer Care
STL
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
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Corporate Training for Teams
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2 days
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Nationwide
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In Company
Influence and Persuasion Skills
5.0
(1)
STL
By the end of the course you will be able to: Understand the difference between influence, persuasion and manipulation Understand...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Prospecting and Lead Generation
Lion Heart Consulting
The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Getting paid – telephone tactics for debt collection (In-House)
The In-House Training Company
How to protect your cash flow In the current economic climate more and more companies are finding that their customers...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Winning New Accounts
5.0
(1)
The Leadership and Sales Academy Ltd
A TLSA programme designed for new business developers, account managers and sales people who are responsible for winning new accounts...
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Corporate Training for Teams
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Nationwide
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In Company
Managing Customer Care
STL
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Consultative Selling
5.0
(3)
The Leadership and Sales Academy Ltd
TLSA's consultative selling is designed for account managers, sales people and new business developers who manage high value sales opportunities...
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Corporate Training for Teams
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Nationwide
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In Company
Excellent Account Management
4.5
(2)
STL
By the end of the course you will be able to: Identify top accounts Use a proven account planning process...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Customer Complaint Handling
STL
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Customer Service Excellence
4.8
(19)
STL
By the end of this course you will be able to: Appreciate your interactions at a customer and organisational level...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Negotiating Winning Solutions
5.0
(1)
The Leadership and Sales Academy Ltd
This TLSA programme is designed for sales professionals who are responsible for negotiating terms and conditions for high value sales....
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Corporate Training for Teams
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Nationwide
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In Company
Understanding the 6 Principles of Influence
Live and Learn Consultancy
Whether you’re trying to sell a product or, harder still, an idea , the ability to influence those you’re communicating...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
Coaching Salespeople
Lion Heart Consulting
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction....
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Telephone Etiquette
Lion Heart Consulting
This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
How to Answer the Telephone Professionally
Live and Learn Consultancy
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
Introduction to Customer Service Excellence - 2 Hour Power Session
Live and Learn Consultancy
Amazingly, 75% of customers are willing to spend more and buy from companies that give them a professional service. Delivering...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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