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Call Centre - Achieving Best Practice
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Winning complex B2B sales (In-House)
The In-House Training Company
This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour....
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Dealing with Difficult People
4.8
(17)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Care - Incoming and Outgoing Calls
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Satisfaction as a Selling Tool
4.7
(3)
PTP Training & Marketing Ltd
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Sales Open Courses - CPD Certified (In-house)
Maguire Training
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Corporate Training for Teams
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Nationwide
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In Company
Closing the Sale
5.0
(6)
STL
to explore the nature of SPIN turning objections into opportunities building a practical repertoire of questioning techniques the ABC of...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Masterclass in Handling Incoming Telephone Calls - Half Day (PM)
4.7
(7)
PTP Training & Marketing Ltd
This 1/2 day workshop gets participants to look at what they hate as customers when they make calls to their...
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Professional Training
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0.5 days
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From 190 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Introduction to Account Management
PTP Training & Marketing Ltd
This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Enhancing the Visitors Experience
4.7
(7)
PTP Training & Marketing Ltd
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
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Professional Training
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1 day
-
From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Customer Care
4.7
(11)
PTP Training & Marketing Ltd
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are...
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Professional Training
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1 day
-
From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Know Your Customer
PTP Training & Marketing Ltd
The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
How to Say 'No' and Retain Customer Satisfaction
5.0
(1)
PTP Training & Marketing Ltd
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Dealing with Incoming Calls Positively
4.7
(7)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Professional Training
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1 day
-
From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Service Training
ATA (Asset Training Academy) Ltd
The programme covers the essential elements of customer care, and how to implement plans and actions – that can lead...
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Professional Training
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1 day
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From 250 GBP
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Multiple (7)
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Classroom, Virtual Classroom
Advanced Customer Service for the Public Sector
PTP Training & Marketing Ltd
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
-
Classroom, Self-Paced Online
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This course results in CPD hours
Online Sales Courses - CPD Certified (In-house)
Maguire Training
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Corporate Training for Teams
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Nationwide
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In Company
Key Selling Skills (In-House)
PTP Training & Marketing Ltd
The key selling skills sales training course (also known as Three and half steps to selling) teaches Participants how to...
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Corporate Training for Teams
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1 day
-
Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Advanced Negotiation Skills
PTP Training & Marketing Ltd
This is an advanced course which is specifically designed to allow you to update, review and assess your style of...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
PTP Training & Marketing Ltd
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
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Professional Training
-
1 day
-
From 280 GBP
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Multiple (8)
-
Classroom, Self-Paced Online
-
This course results in CPD hours
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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