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What is Assertiveness?

Assertiveness is a mode of communication that is based on the quality of being confident without being aggressive. 

It is based on the premise that there are four primary styles of communication:

  • passive
  • aggressive
  • passive-aggressive
  • assertive.

Assertiveness is considered the most effective form of communication due to it featuring open communication without being overly aggressive or overbearing. The point of assertive communication is to take ownership of your feelings and express your own needs and ideas while at the same time taking into consideration the needs of others.

What are the traits of an assertive communicator:

  • Take ownership of your communication (using “I” statements)
  • Maintain eye contact
  • Saying “no”
  • Voicing your feelings and needs confidently

What skills will you learn?

  • How to dealing with feelings
  • Setting clear boundaries and saying no
  • Communicating clearly
  • Being more confident
  • How to handle difficult people and situations
  • Managing Conflict
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