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Call Centre - Achieving Best Practice
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Enhancing the Visitors Experience
4.7
(7)
PTP Training & Marketing Ltd
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Dealing with Incoming Calls Positively
4.7
(7)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Sales Effectiveness
5.0
(8)
STL
* Improved standards of procedure for building on customer relationships to ensure repeat purchases and encourage word of mouth referrals...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Masterclass in Handling Incoming Telephone Calls - Half Day (PM)
4.7
(7)
PTP Training & Marketing Ltd
This 1/2 day workshop gets participants to look at what they hate as customers when they make calls to their...
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Professional Training
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0.5 days
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From 190 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Telephone Sales Techniques Training Course (On-site)
Keys Training
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a...
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Corporate Training for Teams
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1 day
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From 745 GBP
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Nationwide
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In Company
Bite-sized sales training (In-House)
The In-House Training Company
If you’re looking for a short, sharp high-impact intervention that will help motivate and inspire your sales team then a...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Emotional Intelligence for Sales People - CPD Certified (In-House)
Maguire Training
The main aim of this workshop is to help participants understand how emotional intelligence offers a means for developing the...
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Corporate Training for Teams
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Nationwide
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In Company
Advanced Customer Service for the Public Sector
PTP Training & Marketing Ltd
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
SVQ in Customer Service Level 5
Babington
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Corporate Training for Teams
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11 months
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Multiple (2)
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In Company
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Top 10 Course
Questioning & Listening for Sales - CPD Certified (In-House)
Maguire Training
The only way to find out the information you require in any given situation is to ask the right questions...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
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This course results in CPD hours
Dealing with Difficult People
4.8
(17)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Networking skills for sales professionals (In-House)
The In-House Training Company
Many people have a misconception about networking events, and lose out on new business opportunities as a result. They either...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Customer Care
4.7
(11)
PTP Training & Marketing Ltd
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Know Your Customer
PTP Training & Marketing Ltd
The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Advanced Negotiation Skills
PTP Training & Marketing Ltd
This is an advanced course which is specifically designed to allow you to update, review and assess your style of...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
Customer Satisfaction as a Selling Tool
4.7
(3)
PTP Training & Marketing Ltd
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
PTP Training & Marketing Ltd
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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