Effective Communication Skills - Open Course
This half-day Effective Communication Skills workshop is based on the understanding that the quality of communication with prospects and clients has a direct effect on the size of the deals made and on the ability to secure repeat business.
The course adopts proven techniques to eliminate obstacles to the development and expansion of profitable client relationships. PowerCall's Effective Communication Skills training enables participants to master the critical skills required to communicate openly and effectively, understand thinking patterns, reveal real and unstated needs, overcome communication barriers, engage in active listening and to present oneself assertively without being overbearing.
Suitability - Who should attend?
Sales professionals of all levels, Account Managers, Relationship Managers, Customer Service professionals.
Training Course Content
Building trust and rapport
- How to communicate effectively with clients we dislike
- Dealing with difficult conversations/wayward clients
- Delivery of bad news to clients
- Elimination of cultural barriers-points to take into account
Telephone communication skills
- Effective use of questioning to uncover the unstated needs of clients
- The avoidance of jargon and clear explanation of technical terms
- Gaining the client’s commitment
Face to face meetings
- Improving your communication style
- The importance of active listening
- Understanding thinking patterns
- Getting the results you want
£250 plus VAT per delegate (inclusive of a Training Manual and a month’s free coaching on completion of the course. This course is CPD Accredited)
PowerCall Global Training - Cold Calling Training Specialists
Every salesperson or telemarketer wants to convert more calls into quality leads and hit their targets. With 15 years' experience in developing sales and communication skills PowerCall Global offers industry-leading training courses to develop cold calling, sales, communications, telemarketing and...
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